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CANCELLATION AND REFUND POLICY

Date: 14-12-24

We aim to provide a smooth shopping experience while ensuring fairness in our policies. Please read the terms for cancellations and refunds carefully.

1. CANCELLATION POLICY

  • Order Cancellations by Customer:
    • You may cancel your order within 24 hours of placing it, provided it has not been processed or shipped.
    • To cancel, contact us at hogalallabusiness@gmail.com with your order details.
  • Non-Cancellable Items:
    • Personalized or customized items.
    • Digital downloads or subscriptions.
    • Items marked as "Final Sale."
  • Company-Initiated Cancellations:
    • We reserve the right to cancel orders due to payment issues, stock unavailability, or any breach of our Terms of Use.
    • A full refund will be issued for orders canceled by us.

2. RETURN AND REFUND POLICY

  • Eligibility for Returns:
    • Returns are accepted only if the item is unused, in its original packaging, and returned within 7 days of delivery.
    • A 5% return processing charge will be deducted from your refund amount.
  • Non-Returnable Items:
    • Used or damaged products.
    • Items missing accessories or original packaging.
    • Customized or digital products.
  • Return Shipping Costs:
    • Customers are responsible for return shipping costs.
    • The cost of return shipping will only be reimbursed if the return is due to a defect or incorrect item sent by us.
  • Return Procedure:
    • To initiate a return, email us at hogalallabusiness@gmail.com with your order number and reason for return.
    • Once approved, you will receive the return address and further instructions.

3. REFUND POLICY

  • Refund Amount:
    • Refunds will be processed after deducting the 5% return charge and any unpaid shipping costs.
    • Approved refunds will be credited within 5-7 business days after we receive the returned item and verify its condition.
  • Non-Refundable Cases:
    • Returns made beyond the 7-day return window.
    • Products returned in a used or damaged state.
    • Items marked as "non-refundable."

4. EXCHANGE POLICY

We do not offer direct exchanges. If you wish to replace an item, return the original as per this policy and place a new order.

5. CONTACT US

For any questions about cancellations, returns, or refunds, reach out to us: